FAQ

How does WaterWonders™ Magic Water Mat work?

The WaterWonders™ Magic Water Mat uses innovative technology where vibrant colors magically appear when water is applied to the mat! Simply dab the included brushes/tools onto the water pad or draw with the water filled pens to paint patterns and reveal the hidden colors. After 8–10 minutes, the mat dries, and the colors completely fade, ready for endless reuse. No ink or paint is required—just water!

 

Is the WaterWonders™ Magic Water Mat safe for kids?

Yes, absolutely! WaterWonders™ Magic Water Mats are designed with children in mind. They are made from non-toxic, durable materials that are safe for little hands. The water-based activity eliminates any risk of harmful substances, ensuring a worry-free experience for parents while kids explore their creativity.

 

How many times can a page be reused?

WaterWonders™ Magic Water Mats can be reused countless times. As long as the mat is dried after use, the colors will fade completely, allowing kids to enjoy painting and creating again and again. It’s an economical and eco-friendly option for endless creative fun!

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days for your order to ship out, average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at waterwondersshop@gmail.com. 

 

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to contact us and send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include a name and order number on the returned parcels.

Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

 

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact our support email at waterwondersshop@gmail.com.

 

I have entered an incorrect address what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at waterwondersshop@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfilment centres based on your location. The average shipping time is 15-25 business days.

 

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your life easy! Please send us an email to waterwondersshop@gmail.com and we will be happy to assist you in any way we can.

 

We do receive a large number of emails, so if you wish to get a prompt response please attach your order number and address the problem clearly, thanks.